Andolini's: Good Food, Mediocre Service

By on May 11, 2009

The first time I went to Andolini’s I was impressed by their menu and glad to have a specialty pizza place in nearby Owasso. Since then I have been back a few times and it seems as if the service there has steadily decreased. The food is still good though, they offer several appetizers like garlic bread knots and fried mozzarella sticks. There is a nice selection of salads that are large enough to serve as a whole meal. My favorite is the “signature” salad which includes mixed field greens, toasted walnuts, sliced almonds, strawberries and a mango vinaigrette dressing. Other offerings include Italian inspired sandwiches, stromboli, specialty pasta’s and there are 16 specialty pizza’s to choose from. Andolini’s boasts that their 20″ pizza is the largest in Oklahoma, that’s ginormous! The pesto pizza is excellent, a good choice for those who want marinara free pizza. The stromboli has your choice of meat and toppings wrapped in a thick & chewy casing of bread and comes with a semi sweet marinara sauce that is pretty good.

andolinis-menu owasso restaurant

andolinis-dipping-sauce owasso restaurant

A draft beer in a chilled mug makes any pizza just a little bit better, so I was a bit disappointed to find out that only bottled beer is available. The upside to this is that they do offer 12 different imported beers and are now proudly serving Marshall beer. The wine list includes 13 different selections including red, white and blush options.

andolinis-beer owasso restaurant

The wait staff at Andolini’s seems young and inexperienced. The last two times I have been, we have opted to have a couple of drinks before ordering and the waitress still checks with us every few minutes to see if we are ready yet. However, when I was looking for someone to get a refill, I had a difficult time tracking anyone down. At one point my husband had three full beers due to a mix-up with his order. One beer at a time is good, not two and definitely not three. The staff is friendly but it seems as if they need more training and/or a manager to watch over them closely. I assume our waitress was under 21 because someone else always brought our drinks and I am guessing that 18 is probably the average age of the wait staff.

andolinis-pesto-pizza owasso restaurant

andolinis-stromboli owasso restaurant

Overall, the food is great, the drinks are okay and the service is lacking. Maybe next time I will opt for take-out and go pick it up instead dining in the restaurant.

Andolini's Pizzeria & Italian Restaurant on Urbanspoon

http://www.andolinispizzeria.com/
12140 E 96 St N #106
Owasso, OK, 74055

Food Blog submitted by – Heather Quinnelly

About Heather Quinnelly

Research Coordinator by day, wife and dog mom at night. I love to write, read, and of course enjoy good food. Traveling is my favorite hobby, I want to see it all! You can follow me at twitter @hquizzle

About Heather Quinnelly

0 Comments

  1. Joy F

    May 11, 2009 at 2:21 pm

    I think your review is pretty accurate. For something different, try Arris Pizza.

  2. Tyler in Owasso

    May 11, 2009 at 2:38 pm

    You would be shocked to find the same mundane customer service at many other restaurants in Owasso. Olive Garden and Goldies are perfect examples of this phenomenon in Owasso. Taco Bell and McDonalds have better, more professional service than restaurants like these, ironically.

  3. Gene

    May 11, 2009 at 2:40 pm

    I’ll admit I was kinda shocked at your review; my wife & I have had nothing but excellent service there, although we didn’t order alcohol. Our sodas have always been quickly refilled, food is fresh, hot & fast, & we’ve always left with a smile. Apparently your mileage may vary! I will agree the staff is young, but that’s never bothered me. Their lasagna, btw, is the best I have EVER had ANYWHERE, & big enough to share… their pizzas are good but I’m not a huge fan of the crust. Arris is pretty good but I don’t think they get a lot of attention because of their location.

    • Mark

      May 13, 2010 at 6:43 pm

      You are right about Arris Gene. Bad location, but some interesting and delicious pizza…..

  4. Heather

    May 12, 2009 at 3:30 pm

    Joy~ I will have to check out Arris, I’ve never tried it.

    Tyler~ I haven’t been to the Olive Garden in Owasso, waiting for some of the hype to die down. Goldies has always been hit or miss

    Gene~ The first time I went I thought everything was fantastic but it has dwindled fast. Our waitress was very sweet but not too attentive. I do enjoy their food, everything I have tried to date has been good.

  5. Richie @ Catering Equipment

    February 17, 2010 at 12:18 am

    I just love your reviews they are always great I have to say that that is not the kind of pizza that I would like the base is just to thick I prefer a thin crispy base when it comes to pizza. Wow to be served that many beers at once is a little too much for my liking to. I know that in South Africa out waiters have to be a certain age before serving alcohol to their clients and that most restaurants, make sure of this age before hiring.

  6. Joshua

    February 17, 2010 at 9:48 am

    Crisp crust of pizza is the main thing, if the crust is good then pizza has a delicious taste, i am a pizza lover too.

  7. Caty

    April 18, 2010 at 12:03 am

    My family eats at Andolini’s once a week. It seems like their service has really stepped up, and they now have a new menu that has some AMAZING pizzas. My new favorite is the Upper East Side. It’s got brie cheese, apple slices, walnuts, and honey. It sounds strange but it is so interesting and it tastes really light and the crust is awesome! Each of our servers have been attentive but not overly. The whole staff seems to have really stepped it up, I think they might have gotten new management. I really think you should stop back in!

  8. Jim

    May 12, 2010 at 7:00 pm

    Got excited when I read a local newspaper article today about the owner competing in a pizza making competition in Italy. Visited Andolini’s four hours after reading the story. In a word: disappointed. The place was a mess. We had to wait for the young woman working there to clean off a booth for us. Every one had dirty dishes on it. The anitpasto was acceptable. However it was swimming in oil and served on an ice cold plate. Obviously the appetizer had been sitting in the fridge for some time. The pizza came about 20 minutes later and frankly it tasted only slightly better than it looked. The pizza appeared as if it had been sitting for a while. Dry and luke warm. Supposedly, Andolini’s is a blend of NYC and San Francisco style pizza cooking. We’ve lived in both places and can’t agree. To coin MasterCard: “Two Pepsis, an antipasto, and a pizza for $37… Learning not to get motivated by what you read in the newspaper: Priceless.”

  9. Mark

    May 13, 2010 at 6:42 pm

    I an only speak to my experience. I have never eaten in there, and only ever gotten take-out. The pizza is superb, some of the best in the metro area. The meat pizza, my favorite, comes with huge slices of pepperoni and salami, which is how it should be, the cheese is always perfectly proportioned to the sauce, and the crust is one of the few I will eat in its entirety.

  10. Oklahawg

    August 22, 2010 at 6:18 pm

    Tonight was as horrible a dining experience as I’ve had in a long time.

    The food was outstanding. The service was disastrous.

    Poor Shea, I’m sure she’s a nice person but she couldn’t figure out how to properly attend our table to save her life.

    She had two tables, the second arriving about 5 minutes after we did. They got their water/drinks before we did. They got their salads before we did. They got their entrees before we did.

    We had to ask other waitstaff to check on our refills (drinks and food). We had to ask other waitstaff to retrieve us a cheese shaker and an extra fork.

    The food was stellar. It always is. The service continues to deteriorate. Can they stay in business if they run off their clientele?

    The first clue there is a problem: the waitstaff has 100 percent turnover every 6-8 weeks. They hire high schoolers, probably because they are trying to cut costs. Hire a college student or two. Heck, hire a Mom needing to work some to supplement income at home. Do something – get an adult up front who can ride herd over the teens who are more interested in something besides earning a tip.

  11. MrL0gistiX

    December 20, 2010 at 10:43 pm

    Sadly, Arris’ Pizza went out of business a month or so ago. They had some very good pizza! Service was also outstanding, probably due in large part to being family-owned & operated. Not sure if location or operating costs were a factor. As for the service & food at Andolini’s: we went once, about two -three years ago, never went back. Have to agree about the general staffing issues in Owasso. If you ARE a teenager, being served by inattentive, disinterested teenagers is probably cool. Or maybe their friends get better service?

  12. Michael

    December 30, 2010 at 10:33 am

    Looks very delicious :)

  13. Oklahawg

    July 1, 2011 at 8:37 pm

    We’ve had good luck on weekend nights. We are LOVING the all-you-can-eat special. I think its $5.95 for house or ceasar salad + pizza or pasta. The ceasar salad is a cut above with the a lot of depth to the dressing. The marinara is richly infused with garlic and basil, with the warmth of the mixture staying with you well into the evening.

    We went there recently on a weeknight (brought my parents, who were looking forward to a good experience) and had another horrible experience. Every aspect of the meal was botched – they couldn’t even “get right” how to comp us properly. First, it was a free dessert, then it was half-price, then it was the entire meal comped, and then it was half-price.

    If the waitress was in-training they should have had her shadowed by a vet. When a veteran waitstaffer joined in it only made things worse. Two vets didn’t solve anything either.

    Quality food is once again compromised by providing a dining experience similar to what I expect from mediocre or bad fast-food establishments.

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